The documents, the coordination, the chasing and the reconciliation of an export business — performed by an always-on autonomous desk, overseen by your people, with every commercial decision left exactly where it belongs: with you.
Quotes, purchase orders, commercial invoices, packing lists, certificates, waybills — cross-checked, distributed, chased and filed, across a forwarder, a supplier and a customer in different time zones. In most exporters that is one to three full-time staff or an outsourced per-shipment service, and it is where thin margins go to die: a single transcription error can strand a container, and the reconciliation that would catch the leaks rarely gets done.
Documentation tools help a human type faster. The human still reads every email, decides who to tell what, does the chasing — and does the reconciliation. Usually, doesn't.
Per-shipment back-office services scale cost with volume, keep the knowledge in their hands, and work business hours. Your trade doesn't.
An autonomous operations desk that does the work itself — around the clock, to your formats and rules, with a full audit trail and a human gate on anything irreversible.
Purchase orders, commercial invoices, packing lists and supporting documents — prepared to your formats, cross-checked against each other, distributed to the right parties.
Forwarders booked, suppliers and customers advised of timings, waybills and weights captured — in plain professional correspondence from your operation's mailbox.
Unanswered bookings, missing documents, overdue confirmations — followed up automatically, politely and persistently, so nothing waits on someone remembering.
What was quoted against what was invoiced, on every trade — buy, freight and sell matched to the accounting file, so leaks surface in days, not at year end.
Rules like "supplier correspondence never reveals the customer" are enforced in the machinery itself — not left to memory under deadline pressure.
Every document, send and decision logged as it happens. A weekly operations report shows everything done, everything pending, everything caught.
We load your document formats, counterparties, incoterms, banking details and house rules. Days of configuration, not months of consulting.
For six to eight weeks the desk runs one trade lane alongside your current process. You compare its work to yours on every shipment — errors caught, hours saved, chases sent.
When the numbers convince you, the desk takes the lane. Your team oversees by exception; commercial decisions stay with your principals.
The desk executes and escalates. It does not commit.
Pricing, credit, terms and claims decisions go to your named people — presented with the numbers, decided by humans.
Anything that cannot be taken back passes a human gate. Everything else is logged and reported.
If a fact is missing, the desk asks — it does not guess. A gap named beats an error shipped.
The desk was born in fresh produce — the hardest test: perishable cargo, air and sea freight, phytosanitary paperwork and unforgiving timelines. It generalises to any trade with a document chain.
No enterprise procurement, no year-one lock-in. A fixed-fee pilot, then a desk charged per shipment — the way export administration has always been priced — typically a third to a half of the cost it replaces.
Walk us through one real trade — the documents, the chasing, the hours it took. We'll tell you honestly whether the desk fits, and what a pilot on that lane would look like.
Get in touchjames@dalcassian.com.au